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Case study 2

The client wanted us to deal with the Fire Alarms for a world renowned animal hospital. In other words if the fire alarm went off we needed to be able to contact the right Fire Brigade, and be able to tell them exactly where to find the fire.

The client is situated almost between two counties and if the wrong Fire Brigade was contacted it would considerably delay the response times, with the result that priceless animals might perish or be seriously harmed.

We decided in the first instance that it would be prudent to have a separate phone line altogether for this client. One which could be answered no matter what - it would only ever receive the one type of call - and it would be a major incident if it rang, with global media interest being generated as a result.

We would also need to be able to receive regular "test" alarms, all part of ensuring that the process was always working. So every alarm in the hospital is now programmed with a unique number which automatically dials into our Control Room, and tells us precisely where the fire is. We can then call the Fire Brigade and give them exact directions as to where to find the fire particularly if it can't easily be seen.

Over the past 20 years or so, even though the Fire Brigade have been called out, we are very thankful that it has only been for false alarms - at least as far as we know. No news is good news!

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